I think its bad business for the ownership of this dealer to pass the credit card fees to the customer. Its cheap and shows that they would rather save $20 on a service charge than to provide an easy method of payment for customers. I will never go back to this dealership or any dealership under the same ownership. In addition I will make other potential and existing customers aware thru social media and word of mouth of this practice and advise them to go elsewhere.
I pulled in without appointment and as busy as they were they fit me in :) They are always very helpful, very friendly and the place is always so clean!!! I drive almost an hour just to go to Bridgewater Chevy
My salesman Lance was wonderful to work with He was extremely polite and very knowledgeable about the Equinox I was looking to purchase He went over and above in customer service and I would absolutely refer anyone needing a new car Your finance Dept was efficient and very detailed I never felt rushed or pushed into making a deal Overall wonderful experience Thank you all !
Andrew was great! He called me within a 1/2 hr of the dealership opening based on my internet request. We spoke, he sent a video of all trucks in inventory with a fun narrative. He was professional and knowledgeable. Chad closed the deal with us and was just as nice. We had a great experience overall.
First vehicle given had a flaw with the touch screen that could not be fixed after three days in the shop. No contacts on the progress were made by the dealership to update me on the status of the repair and I had to reach out numerous times to get an answer. Eventually had to swap out the vehicle for an identical model. Then, I had to bring back the identical model as the car was delivered with no washer fluid in it. Additionally, Assurances were made that the duplicate loan would be cancelled, which has yet to show up at GM Financial. I have two billing statements due for January 1, 2019 but the other has not been cancelled. When I reached out to the dealership yesterday, I get no official confirmation the cancellation of the debt nor did they contact GM Financial for resolution, only an email not to worry. I have yet to get official confirmation that the duplicate loan has been cancelled.