Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Bridgewater Chevrolet sales team would like to thank you for coming in and we hope to see you again in the near future.
IT ITOOK 2 HRS TO DO AN OIL CHANGE WHILE I WAITED. A LITTLE EXCESSIVE, WENT TO PAY BILL HAD CREDIT BALANCE ON MY ACCOUNT. CASHIER COULD'T APPLLY IT TO MY BILL.NEEDED TO TELL SERVICE WRITER WHEN CAR BROUGHT IN FOR SERVICE.
Oil change was done satisfactorily. However, for the 2nd time since purchasing our Tahoe in 2013, the rear window wire coil became detached. We had it fixed in 2015 under warranty. The same one became unattached recently & I asked for it to be reattached while the vehicle was there for an oil change. When Carol called to alert me of recommended services, she said it would be $70 to reattach the wire. Why do I need to pay for the failed workmanship of the dealer? She said because we were no longer under warranty. I told her don't fix it. When I went to pick up my car, I spoke with Michael the service manager who said this problem happens all the time & that they would in fact fix it no charge, the next time I bring the vehicle in for service. My problem is that they should have fixed it right then & there. It's going to be another 6 months before I go back & by then Michael will forget & not make good on his word. Again, very disappointed in this service department.
I purchase an extended warranty thinking I would be coverage. I was in at your location for service my door was slightly coming off balance. The door need to be adjusted . The girl came to see me didn't even know that I have an extended warranty had to call to see if it was covered . She came in the waiting room and announce to everyone that it was not coved under warranty and I would have to pay 50.00 to have your service team adjust the door. I was disappointed that I bought my car from your location not even a year ago get all my service done at your Bridgewater location and for a 5min job you were going to charge me 50.00.
I am very happy with the service department at Bridgewater Chevy. Anthony Basilici is a true gentleman, attentive to the customer needs and knows how to get things done in a expeditious and professional manner. No one really wants to take their car to get serviced, but Anthony makes it painless and easy. I would definitely recommend Anthony and the service department at Bridgewater Chevy.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bridgewater Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Fernando and the dealership did a great job in getting me to yes! I had 4 different dealerships competing for my business but in the end I went with Bridgewater because of price and the excellent service department/location to my home. Thanks.
Kathleen, we sincerely appreciate your feedback. Each employee is a valued member of the Bridgewater Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
They mistakenly charged me for a loaner car and said they can't refund the amount since the invoice has been closed out! Ridiculous. Instead of crediting my card they said to tell them next time I have service to ask for a credit at that point!
Tania, we sincerely appreciate your feedback. Each employee is a valued member of the Bridgewater Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
The customer service rep Anthony took excellent care of me. He was very friendly and knowledgeable. The waiting area is very comfortable. It is always a pleasure when I bring my vehicle in for maintenance. Thanks to the whole staff for another great experience. Job well done!
It is great to hear that our staff at Bridgewater Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Tires on Chevy Cruze hatchback had to be rebalanced. .Removal of wheel weight damaged wheel rim while servicing out of balance tire. Service performed has not resolved vibration experienced at 65mph. Dealership repaired damaged wheel rim but when car returned some wheel lugs are damaged and chip on repaired wheel..
My representative Vince was knowledgeable of the vehicle, the features. He provided prompt courteous service. He reviewed all info and handled paperwork from trade in as well as new financing and insurance. It was quick, easy and made the new leasing process a breeze. We've bought Chevys throughout our lifetime and this was a ' pleasure' to know we were in good hands!
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Bridgewater Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.